Shipping & Returns

Delivery Area

We ship within Germany and to selected countries in the European Union. If your country is not available at checkout, please contact us in advance.

Shipping Costs

Shipping is always free — no matter how big or small your order is.

Delivery Time

Orders within Germany are typically delivered within 1–3 business days. For international shipments, delivery times may vary depending on the destination country. Please note that occasional delays may occur due to high volume at shipping carriers.

Shipping Method

All orders are shipped insured via a reliable carrier. Once your order leaves our studio, you will receive a shipping confirmation by email.

Customs & Import Duties

For deliveries outside the European Union, additional customs or import duties may apply. These are the responsibility of the buyer.

Returns

We want you to love your AVA piece. If for any reason you are not completely satisfied, we offer a hassle-free 30-day return policy. Simply reach out to us and we will take care of everything. Items must be in their original condition and packaging.

For full details, see our Refund Policy.

Exchanges

If you would like to exchange your piece for a different style or size, please contact us. We are happy to help you find the perfect match.