Refund Policy

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it — unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at hello@avaatelier.de.

Returns should be sent to:
Paul Stürken
Jägerstraße 4
10117 Berlin, Germany

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you received. Once the return is accepted, you can make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason, for goods shipped into the European Union. The item must be in the same condition that you received it — unworn, unused, with tags attached and in its original packaging.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@avaatelier.de.