Privacy Policy

AVA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AVA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect

We may collect or process the following categories of personal information:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — payment card information, financial account information, and transaction details.
• Account information — your username, password, preferences and settings.
• Transaction information — items you view, add to cart, purchase, return or cancel.
• Communications — information you include in communications with us, such as customer support inquiries.
• Device information — information about your device, browser, IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

How We Use Your Information

• Provide the Services — process orders, payments, shipping, account management, and create a customized shopping experience.
• Marketing — send marketing communications by email, with your consent.
• Security — protect against fraud and secure our Services.
• Communication — provide customer support and respond to your inquiries.
• Legal reasons — comply with applicable law and respond to valid legal process.

How We Disclose Information

We may disclose your personal information to third parties in certain circumstances:

• With Shopify and other service providers who perform services on our behalf (e.g. payment processing, shipping, data analytics).
• With marketing partners to provide personalized advertising.
• When you direct or consent to our disclosure.
• In connection with business transactions or to comply with legal obligations.

Your Rights

Depending on where you live, you may have the following rights:

• Right to Access — request access to personal information we hold about you.
• Right to Delete — request that we delete personal information we maintain about you.
• Right to Correct — request that we correct inaccurate personal information.
• Right of Portability — receive a copy of your personal information in a transferable format.
• Right to Object — ask us to stop or restrict processing of your personal information.
• Withdrawal of Consent — withdraw your consent at any time.

To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Security

Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at hello@avaatelier.de or write to:

AVA
Jägerstraße 4
10117 Berlin, Germany